Delivery 

UK Standard Shipping: 3-5 Working Days: £3.50 or FREE for orders over £50. 

Please contact us if an order is urgent and we will do our best to get it to you in time.

Click & Collect

Click & Collect from our Bristol, Wapping Wharf store during store opening hours. Find us here.

Returns

We want you to really love everything you buy from us & realise buying online can be tricky which is why we offer free returns.

We do ask that you are mindful that as a small business this is a very expensive service & would love to help you make sure you buy something you love first time.

Give us a call on 0117 989 1471 or send us an email to hello@frankly.store. We can advise you sizes, colours or anything you need. We can even arrange a video call to talk you through different options.

If you would like to return something just let us know within 14 days for a full refund.

Unless faulty, all items returned for refund must be in their original packaging and fit for resale.

Please email us quoting your order number and we will get right back to you with the next steps.

Email: hello@frankly.store